Refund Policy

Tech Kavach is committed to delivering high-quality digital solutions including web development, mobile app development, UI/UX design, software solutions, and digital marketing services. Our Refund Policy outlines the terms and conditions under which clients may request refunds for services or products provided by Tech Kavach.

1. Scope of Refunds

• ✓ This Refund Policy applies to all services provided by Tech Kavach, whether delivered digitally or through direct engagement with our team.
• ✓ Refund requests will be considered only under the circumstances described in this policy.
• ✓ All refund requests must be submitted in writing via email or our officialcontact channels.

2. Non-Refundable Services

Certain services or fees are non-refundable, including but not limited to:

• 1, Custom software or web development projects where work has already commenced.
• 2, Domain registration, hosting fees, or third-party software purchased on your behalf.
• 3, Consultancy sessions, training, or advisory services that have already been delivered.
• 4, Partial work or content delivered according to the agreed milestone schedule.

3. Refund Eligibility

• ✓ Refunds may be considered in the following situations: Service Not Provided: If Tech Kavach fails to deliver the agreed-upon service within the specified timeframe and no alternative solution isprovided.
• ✓ Technical Errors: If a product or service is significantly defective due to our errors and cannot be corrected within a reasonable period.
• ✓ Overpayment: If a client accidentally makes a duplicate payment or an overpayment.
• ✓ Note: Refunds are considered on a case-by-case basis and are at the sole discretion of Tech Kavach.

4. Refund Process

• ✓ Request Submission: All refund requests must be submitted in writing to support@techkavach.com with details including invoice number, service type, and reason for the request.
• ✓ Evaluation: Tech Kavach will review the request and may request supporting evidence or documentation.
• ✓ Decision: Once evaluated, Tech Kavach will provide a decision within 7–14 business days.
• ✓ Refund Payment: Approved refunds will be processed via the original payment method within 10–15 business days.

5. Partial Refunds

• ✓ Partial refunds may be granted in situations where a portion of the service has been delivered successfully.
• ✓ The refunded amount will be calculated based on the work completed and agreed milestones.

6. Cancellation Policy

• ✓ Clients may request project cancellation before work begins.
• ✓ Cancellation fees may apply depending on the scope of work, resources allocated, or third-party costs already incurred.
• ✓ Refunds for cancelled projects will be processed after deducting any applicable cancellation charges.

7. Limitations & Conditions

• ✓ Refunds do not apply for dissatisfaction due to personal preferences, delays caused by the client, or reasons beyond the control of Tech Kavach.
• ✓ Tech Kavach reserves the right to reject refund requests that do not meet the criteria outlined in this policy.
• ✓ All decisions made by Tech Kavach regarding refunds are final and binding

Contact Information

For refund-related queries, please contact:

• Email: support@techkavach.com
• Phone: +91 9304492240
• Address: Ward No-12, By Pass Chowk Gaya Road, Near Basant Bihar Hotel, Over Bridge, Aurangabad, Bihar, 824101